Pacific Yachting Jobs
Guest Service Agent (GSA)
Details:
- Job Category: Customer Service
- Salary: $11.50 to $12.50 per hour
- Education: N/A
- FT/PT: Full-Time
- Company: Poet's Cove Resort & Spa
Job Description:
As GSA, your core responsibility is to provide exceptional guest service. Duties and Responsibilities
Greet all guests in a friendly, helpful manner Daily co-ordination with housekeeping / Bellman Check arrivals for arrival times ,spa, dining reservations , Credit card Organize and ensure amenities are dealt with on a daily basis Provide all guests with courteous, professional service during check-in, check-out,
telephone inquiries, and all other contact with the guest. Provide all guests with a sense of security by following the hotel security policies. Able to listen and empathize with any guest who may come to voice a complaint and
resolve the complaint, either on your own or, when warranted, by calling in the Manager. Be familiar with all facilities and services within the Hotel and offer general information to
guests. Process reservations for guests calling in after hours. Answer the switchboard and direct calls in a proficient, courteous manner. Maximize sales and revenue for the Hotel. Ability to up sell Spa / outlets / Marina / Activities/ Rooms Keep the front desk and back office clean and free of clutter and garbage. Other duties as requested
Specific Job Knowledge, Skills and Abilities
Strong customer service background Ability to maintain professionalism under pressure Basic computer knowledge Minimum High School Diploma Previous experience on a RDP computer system (asset) Knowledge of resort and surrounding area Positive attitude and willingness to learn in a team environment.
Contact Information:
Melody Pender
E-mail Your Resume
Fax: 250-629-2107
